What is genetic nutrition? What is the benefit of genetic nutrition?

It's the field of research where nutritional science meets genomics, in order to develop personalized nutrition and lifestyle programs.

Genetic nutrition lets you find out the parts of your diet that have the most impact on
your health and can reduce disease risk factors.

How do I check my results?

• You can check your results by clicking on the Test Result under AI Analysis. It's a summary of your genetic test results. (on progress)

How long does it take to get my test result?

• Genetic test results will take approximately 4 weeks.

Can I get help collecting the sample at your clinic?

• Yes. Schedule in advance by emailing us at info@mygenbio.com.

How can I get my genetic test submitted?

• You will receive a genetic test kit which includes a small plastic tube to hold your saliva sample. There is a folded instruction card containing all information that you need to know in the kit.

How reliable is genetic testing?

• From all analysis of raw data, we find that we have a 99.99% accuracy on average, which is the gold standard. We collaborate with an expert team of laboratory scientists, professional sports coaches, health professionals and nutritionists so that the interpretation of data is made from solid published research, company and real world results.

• 什么时候服用日常补品最好？

>您可以在每个产品页面上找到如何使用日常补充剂。如果您正在服用其他处方药，请咨询您的医生。

• 补充剂有副作用吗？

>我们的补充剂采用天然成分制成，如果您仔细按照说明进行操作，就会减少出现副作用的几率。然而，根据个人的情况，可能会有副作用，就像食物不耐受一样。请参阅每个产品页面或与您的医生讨论您的处方药可能产生的副作用。

• 所售补品的有效期是多久？

>您可以查看每个产品标签上的有效期。对于只有生产日期的产品，我们建议在瓶子上的生产日期后的前 18 个月内使用产品。

• 你们的产品有科学依据吗？ & Thorne 补品有何特别之处？

> Thorne 制造商符合所有 FDA 法规（cGMP 认证），产品在其他第三方组织认证的设施中生产，包括 TGA 和 NSF 国际。 （TGA= 治疗用品管理局；NSF= 国家卫生基金会）。 Thorne的研发部门与美国著名的研究中心梅奥诊所进行临床合作。 Thorne 制造商采购高纯度的天然成分，并创造了清洁的制造过程。 Thorne 补充剂以更易吸收的形式使用，并加入适量的生物活性物质，从而确保比其他补充剂更安全、更有效。

• 我的工作有一个 HRA 帐户，这个程序是否有资格使用我的 HRA？

>我们欢迎 HRA 计划。请与您的雇主核实是否符合资格。

• 一旦我在测试后得到个性化的营养补充剂，我预计我的健康什么时候会改善？

>我们通常建议您尽最大努力服用所有补充剂，并尽可能遵守饮食和其他生活方式建议至少 30 天，但与生活方式相关的改变通常需要一些时间才能产生持久的效果。虽然更主观的问题——如改善睡眠、总体幸福感等——可能在头 30 天内很明显，但更具体的生理变化——如在血液测试中看到的变化——通常需要数周到数月的依从性发生可衡量的变化。我们建议您咨询您的医生以了解您的持续健康管理，并根据您个人健康问题的需要调整您的计划。

• MYGEN配套的15项基因检测项目中，还有糖尿病、老年痴呆、癌症等项目吗？

>该测试显示 2 型糖尿病的遗传风险、您对年龄的认知以及一般免疫反应。

• MYGEN 包裹什么时候过期？

>我们推出了数量有限的 MYGEN 礼包。

• 我的个人信息如何受到保护？

> HIPAA，《健康保险流通与责任法案》是一项联邦法律，要求制定国家标准以保护敏感的患者健康信息不被泄露。我们完成了必要的培训并符合 HIPAA 的要求。我们采取多种预防措施来保护您的个人信息。我们使用可靠的来源，如亚马逊云。凭借透明度和选择等核心价值观，我们不会出于广告或营销等商业目的出售您的个人信息。

• 我在哪里可以看到推荐的产品？

>在“我的页面”点击下，您将能够看到与您的测试结果相关的推荐补充剂。

• 如何重设密码？我不记得我的密码了。

>您可以通过单击“我的页面”下的“更改密码”来重置您的密码。

• 如何更改会员信息？

>点按我的页面下的个人资料，您可以编辑您的会员信息。

• 我可以随时在 MYPAGE tap 上更新我的健康信息吗？

>是的。点击我的页面下的“我的健康数据”，您可以随时更新您的健康信息。

• 如果我上传我的健康数据，对我有什么好处？

>根据您输入我的页面的健康数据，我们将能够更好地指导您制定个性化的营养补充剂、饮食和运动方案。您可以期望通过我们的数字医疗保健平台保持最佳健康状态。

• 我如何注册？

>前往 mygenbio.com 并点击“注册”。

Is it possible to visit your clinit in person to receive medical consultation?

• Yes. Email us at info@mygenbio.com to schedule your visit.

Where can I check my reward point? 

• To access your rewards, please locate the "Rewards" button on your screen and log in.
• After clicking on the "Rewards" button, a rewards panel will appear, displaying your accumulated reward points.

How does a reward program work?

• Receive 10% of your purchase as reward points, which can be used towards future purchases. For example, if you buy a product worth $10.00, you will receive $1.00 (100 points) in reward points.

* Special Reward Point Promotion 

• Get a full point reward promotion Mygenbio Package DNA tests for a limited time only. Purchase the DNA test for $199 and earn 19,900 points ($199) that can be used for future purchases. 

How can I use my reward points?

• To redeem your rewards, click on the "Ways to Redeem" button in the rewards panel.
• If they do have enough points for one of the fixed amount rewards, there will  be a "Redeem" button.
• Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.
• If you have email notifications enabled in your account settings, a discount code will also be emailed to you.
• To redeem points for Incremental rewards, you need to use the points slider to select the amount of point they would like to spend, then click Redeem:
• Please be mindful when choosing the reward amount, as the created coupon can only be used once. For example, if you redeem $50 worth of points and use the coupon to purchase a $30 product, the remaining $20 cannot be used for another transaction.
• Unused coupon can be used anytime in future. 

Has the reward point expired?

• Yes. The reward points are valid for 2 years.

Is my accumulated points transferable? Or tradable?

• No. Your points will not be transferable nor tradable.

Where Can I issue a Personal Customs Clearance Code?

• Click here to issue PCCC. You will be directed to the Korea Customs Office with detailed information. If you want to issue a Personal Customs Clearance Code on Mobile, view the descriptive YouTube Video here. A Korea Customs Officer will explain to you how to issue your personal customs clearance code on a mobile environment.

What is 'PCCC'? Why is it necessary to enter the code when I'm shipping my product to Korea?

• PCCC is an abbreviation of a 'Personal Customs Clearance Code'. It means a sign that an individual uses instead of a resident registration number when they are reporting an import after purchasing goods overseas. Due to the Personal Information Protection Act in Korea, it is impossible to collect resident registration numbers. So shopping malls and delivery agencies are instructed users to register and fill out PCCC.

I live in Korea and interested in the MYGENBIO event package. Am I eligible?

• Yes, you are eligible. We will also arrange your personalized supplements shipped directly to Korea.

Should I pay sales tax if I ship it outside the USA?

• If the transaction is made outside the US, there is no sales tax added.