常问问题

What is genetic nutrition? What is the benefit of genetic nutrition?

It's the field of research where nutritional science meets genomics, in order to develop personalized nutrition and lifestyle programs.

Genetic nutrition lets you find out the parts of your diet that have the most impact on
your health and can reduce disease risk factors.

How do I check my results?

• You can check your results by clicking on the Test Result under AI Analysis. It's a summary of your genetic test results. (This feature is on the development process. We are currently sending DNA test result summary file and the whole test result to your own email address.)

How long does it take to get my test result?

• Genetic test results will take approximately 4 weeks.

Can I get help to collect the sample at your clinic?

• Yes. Schedule in advance by emailing us at info@mygenbio.com.

How can I get my genetic test submitted?

• You will receive a genetic test kit which includes a small plastic tube to hold your saliva sample. There is a folded instruction card containing all information that you need to know in the kit. You can collect the saliva sample at home through a simple process and send the sample through USPS. (No additional cost needed.)

How reliable is genetic testing?

• From all analysis of raw data, we find that we have a 99.99% accuracy on average, which is the gold standard. We collaborate with an expert team of laboratory scientists, professional sports coaches, health professionals and nutritionists so that the interpretation of data is made from solid published research, company and real world results.

• 什么时候服用日常补品最好？

>您可以在每个产品页面上找到如何使用日常补充剂。如果您正在服用其他处方药，请咨询您的医生。

• 补充剂有副作用吗？

>我们的补充剂采用天然成分制成，如果您仔细按照说明进行操作，就会减少出现副作用的几率。然而，根据个人的情况，可能会有副作用，就像食物不耐受一样。请参阅每个产品页面或与您的医生讨论您的处方药可能产生的副作用。

• 所售补品的有效期是多久？

>您可以查看每个产品标签上的有效期。对于只有生产日期的产品，我们建议在瓶子上的生产日期后的前 18 个月内使用产品。

• 你们的产品有科学依据吗？ & Thorne 补品有何特别之处？

> Thorne 制造商符合所有 FDA 法规（cGMP 认证），产品在其他第三方组织认证的设施中生产，包括 TGA 和 NSF 国际。 （TGA= 治疗用品管理局；NSF= 国家卫生基金会）。 Thorne的研发部门与美国著名的研究中心梅奥诊所进行临床合作。 Thorne 制造商采购高纯度的天然成分，并创造了清洁的制造过程。 Thorne 补充剂以更易吸收的形式使用，并加入适量的生物活性物质，从而确保比其他补充剂更安全、更有效。

I have an HRA account at work. Is this program qualified to use my HRA? Or is this program qualified to use other accounts like HSA or FSA?

Before purchasing one of our products, you should consider checking first with your benefits coordinator to determine if your purchases will be covered/reimbursed. 

Once I get the personalized nutrition supplements after the test, when do I expect my health to improve?

We typically suggest doing your best to take all supplements and be as compliant as possible with diet and other lifestyle recommendations for at least 30 days. But changes related to lifestyle often take some time for lasting results to occur. While more subjective concerns - like improved sleep, general feelings of well-being, etc. May be noticeable in the first 30 days, more specific physiological changes - such as those seen on a blood test - often require weeks to months of compliance for measurable changes to occur. We advise that you consult with your physician for your continued health management and to adjust your plan as needed for your individual health concerns.

Among 15 items of genetic tests through Mygenbio package, are there any more items available such as diabetes, Alzheimer, cancer, etc.?

The test shows a genetic risk for type 2 diabetes, your cognition with age, and your general immune response.

When will the MYGENBIO Package expire? 

We launch our Mygenbio package in limited quantities.

Where do I see the recommended products?

Under the My Health Profile tap, you will be able to see the recommended supplements connected to your test results.

How do I reset my password? I don't remember my password. 

You will be able to reset your password by clicking “Forgot your password?” on the login page.

Can I update my health information on My Health Profile tap?

Yes. Go to “My Health Profile” tap and you can update your health information anytime.

What would be my benefit if I upload my health data?

Based on your health data entered into My Health Profile, we will be able to better guide you into personalized nutrition supplements, diet and exercise regimens. You can expect to maintain optimal health from our digital health care platform.

• 我的个人信息如何受到保护？

> HIPAA，《健康保险流通与责任法案》是一项联邦法律，要求制定国家标准以保护敏感的患者健康信息不被泄露。我们完成了必要的培训并符合 HIPAA 的要求。我们采取多种预防措施来保护您的个人信息。我们使用可靠的来源，如亚马逊云。凭借透明度和选择等核心价值观，我们不会出于广告或营销等商业目的出售您的个人信息。

Is it possible to visit your clinic in person to receive medical consultation?

• Yes. Email us at info@mygenbio.com to schedule your visit.

Where can I check my reward point? 

• To access your rewards, please locate the "Rewards" button on your screen and log in.
• After clicking on the "Rewards" button, a rewards panel will appear, displaying your accumulated reward points.

How does a reward program work?

• Receive 10% of your purchase as reward points, which can be used towards future purchases. For example, if you buy a product worth $10.00, you will receive $1.00 (100 points) in reward points.

* Special Reward Point Promotion 

• Get a full point reward promotion, Mygenbio Package DNA tests for a limited time only. Purchase the DNA test for $199 and earn 19,900 points ($199) that can be used for future purchases. 

How can I use my reward points?

• To redeem your rewards, click on the "Ways to Redeem" button in the rewards panel.
• If they do have enough points for one of the fixed amount rewards, there will  be a "Redeem" button.
• Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to apply code which will automatically apply that coupon code to the checkout.
• If you have email notifications enabled in your account settings, a discount code will also be emailed to you.
• To redeem points for Incremental rewards, you need to use the points slider to select the amount of point they would like to spend, then click Redeem:
• Please be mindful when choosing the reward amount, as the created coupon can only be used once. For example, if you redeem $50 worth of points and use the coupon to purchase a $30 product, the remaining $20 cannot be used for another transaction.
• Unused coupon can be used anytime in the future. 

Has the reward point expired?

• Yes. The reward points are valid for 2 years.

Is my accumulated points transferable? Or tradable?

• No. Your points will not be transferable nor tradable.

Where Can I issue a Personal Customs Clearance Code?

• Click here to issue PCCC. You will be directed to the Korea Customs Office with detailed information. If you want to issue a Personal Customs Clearance Code on Mobile, view the descriptive YouTube Video here. A Korea Customs Officer will explain to you how to issue your personal customs clearance code on a mobile environment.

What is 'PCCC'? Why is it necessary to enter the code when I'm shipping my product to Korea?

• PCCC is an abbreviation of a 'Personal Customs Clearance Code'. It means a sign that an individual uses instead of a resident registration number when they are reporting an import after purchasing goods overseas. Due to the Personal Information Protection Act in Korea, it is impossible to collect resident registration numbers. So, shopping malls and delivery agencies are instructed users to register and fill out PCCC.

I live in Korea and interested in the MYGENBIO event package. Am I eligible?

• Yes, you are eligible. We will also arrange your personalized supplements shipped directly to Korea.

Should I pay sales tax if I ship it outside the USA?

• If the transaction is made outside the US, there is no sales tax added.